Acton Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Acton Man And Van provides moving, transport and related support services in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are written to be clear and practical, and they apply to domestic and commercial customers unless a separate written agreement states otherwise. Throughout these terms, references to we, us and our mean Acton Man And Van, and references to you or the customer mean the person or organisation booking the service.

Our services may include loading, unloading, transportation, dismantling and reassembly of items where agreed, and associated labour connected to a move. Any special handling, storage, packing support or disposal service must be agreed in advance. These terms are intended to govern the standard relationship between the customer and Acton Man And Van services, and they should be read together with any quotation, booking confirmation, inventory, or written instructions issued before the job starts.

For the avoidance of doubt, these terms do not create any guarantee that a vehicle, crew size, time slot or route will be available unless it has been accepted by us in writing. Where there is any inconsistency between a quotation and these terms, the quotation or booking confirmation will take priority only for the specific point it addresses.

A booking with Acton Man And Van is normally made after we provide an estimate or quotation based on the information you give us. You must provide accurate and complete details, including the collection and delivery addresses, access conditions, floor levels, parking restrictions, item sizes, approximate volume, and any fragile, heavy, hazardous or unusually shaped items. If the information supplied is incomplete or inaccurate, we may revise the price, adjust the crew or vehicle allocation, or refuse to continue with the job if it cannot be completed safely.

Booking process

Bookings are only confirmed when we accept them, either in writing, by email, by message, or through another clear confirmation method. A provisional hold does not amount to a confirmed booking. We may require a deposit or pre-authorisation before confirming the date. It is your responsibility to check the booking details carefully, including the service scope, date, time window, addresses, and any agreed extras. If you ask us to perform additional work on the day, we may agree to it at our discretion and may charge accordingly.

If the access details change, the goods list changes materially, or the job appears to be materially larger than described, we may re-quote, delay the start time, bring additional staff or equipment, or decline to proceed if the updated requirements are not suitable for the booked service. We are not liable for any loss caused by your failure to provide accurate booking information. If we attend and cannot complete the service because of inadequate information, obstruction, missing permissions, or unsafe conditions, you may still be charged for the time and resources reserved.

Payment for man and van services in Acton or elsewhere in the UK must be made in accordance with the quotation or invoice. Unless agreed otherwise, payment is due on completion of the job, immediately after the service has been carried out, or in advance where a deposit or full prepayment has been requested. We may accept different payment methods from time to time, but acceptance of one method in one case does not mean it will be accepted in all cases.

Prices may be based on hourly rates, fixed fees, mileage, waiting time, multi-trip charges, congestion or parking costs, item handling requirements, or a combination of these. Any additional charges must be reasonable and related to the service provided. Waiting time caused by late access, delayed loading, keys not being available, incorrect directions, or delays outside our control may be chargeable. If the customer requests extra stops, extra labour, or a revised schedule, further charges may apply.

Payments

If payment is overdue, we may suspend further work, retain goods only where lawful and practical, and recover reasonable costs incurred in collecting the debt, including administrative and legal costs where permitted by law. Late or failed payments may also result in cancellation of future bookings. You are responsible for ensuring that the payer has authority to make payment on your behalf and that sufficient funds are available. Any disputed invoice item should be raised promptly and in good faith, but undisputed sums must still be paid by the due date.

Cancellations and changes

To cancel a booking with Acton Man And Van, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice is given and whether staff, vehicles, fuel, or third-party arrangements have already been committed. Unless the quotation states otherwise, the following principles apply: cancellations made with substantial notice may incur no charge or a small administration charge; cancellations made close to the scheduled time may be charged in part or in full; and cancellations after arrival or once work has started may be charged for the full booked period or the work already performed.

If you wish to amend the booking, we will try to accommodate the change, but we cannot guarantee that a revised time or date will be available. Changes may affect the price, particularly where vehicle size, crew numbers, access arrangements, or route planning need to be adjusted. If you postpone the service, any deposit may be transferred to a later booking at our discretion, subject to availability and any updated pricing.

We may cancel or suspend a booking if payment has not been arranged, if the customer has provided false or misleading information, if access is unsafe, if the items include prohibited goods, or if circumstances beyond our reasonable control make performance impossible or impracticable. In such cases, we will act reasonably and, where appropriate, refund sums paid for services not provided, subject to deductions for work already completed or costs already incurred.

Liability

Acton Man And Van will carry out services with reasonable care and skill. However, our liability is limited to losses that are foreseeable and directly caused by our breach of contract or negligence, and only to the extent permitted by law. We are not responsible for indirect or consequential losses, loss of profit, loss of business, emotional distress, or loss arising from delayed completion caused by traffic, weather, road closures, parking restrictions, or events outside our control.

We are not liable for pre-existing damage, concealed defects, or damage resulting from items being inadequately packed, insufficiently protected, or structurally weak. If you ask us to move goods that are fragile, valuable, antique, high-value, or difficult to handle, you must tell us in advance so that appropriate precautions can be considered. Unless expressly agreed in writing, we do not provide full insurance cover for the declared value of goods, and your own insurance may need to be used for high-value items.

It is your responsibility to ensure that all items are properly prepared for transport and that any drawers, lids, loose parts, glass, cables or accessories are secured. We may refuse to move items that are unsafe or likely to cause damage. Where we dismantle or reassemble furniture, we will do so with reasonable care, but we are not responsible for hidden manufacturing faults, missing fixings, or pre-existing weaknesses in the item. You should check all goods on delivery as soon as reasonably possible and notify us of any issue without delay.

Waste regulations and prohibited items

Where the service includes disposal, clearance, or removal of unwanted goods, the customer must comply with all applicable UK waste regulations. We may only transport, transfer or dispose of waste in a lawful manner and may require evidence that items are suitable for disposal or recycling. You must not present us with controlled waste, hazardous waste, asbestos, solvents, chemicals, clinical waste, pressurised containers, gas bottles, oils, batteries, electrical items requiring special handling, or any item that requires a licence, permit, specialist contractor, or separate treatment unless we have expressly agreed in writing and are legally able to handle it.

Waste transfer and disposal services may require the customer to confirm ownership of the waste, describe the contents accurately, and cooperate with any legal record-keeping. We may refuse to remove items if we believe they are contaminated, unsafe, unlawfully dumped, or misdescribed. If you conceal prohibited waste within ordinary household or office items, you will be responsible for any resulting fines, losses, clean-up costs, and third-party claims. You must not ask us to dispose of waste in a way that would breach environmental law, licensing rules, local authority requirements, or duty-of-care obligations.

Where waste is collected for disposal, any recycling, transfer station fees, tipping charges, or site charges may be added to the price if they are reasonably incurred and disclosed where practicable. Title to waste transfers only to the extent permitted by law and only when the waste is lawfully accepted by an authorised facility or as otherwise agreed. We reserve the right to take photos or records of waste loads for compliance and dispute-resolution purposes.

Customer responsibilities

You must ensure that the property is ready for the service at the agreed time, that access routes are reasonably clear, and that parking or entry permissions are arranged where needed. You should protect floors, walls, lifts and communal areas if the circumstances require it, unless we have specifically agreed to provide protective materials or installation. You are responsible for securing pets, children and vulnerable persons away from the work area.

Where keys, codes, permits or building rules are needed, you must make sure they are available and accurate. Delays caused by waiting for access, a landlord, concierge, neighbour, loading bay, lock, lift or permit may be chargeable. If we are unable to complete the service because access is not possible within a reasonable time, the booking may be treated as cancelled and charges may apply.

You confirm that you have the right to instruct us to move the items, that the goods are lawfully possessed, and that no third party has a claim preventing their transport. If any item is owned by a landlord, tenant, business partner, family member or other third party, you are responsible for obtaining the necessary authority before the service starts. We are entitled to rely on your instructions as genuine and authorised unless we have reason to believe otherwise.

Delays, force majeure and operational limits

We will make reasonable efforts to arrive within the agreed time window, but all timings are approximate unless expressly guaranteed in writing. Delays may happen due to traffic, weather, road incidents, vehicle breakdown, staff illness, access issues, or other events beyond our control. Where such events occur, we will aim to keep you informed and reschedule or continue the service as soon as reasonably practical. We are not liable for delays caused by force majeure events.

Force majeure includes, without limitation, fire, flood, severe weather, strike, civil disturbance, epidemic, government restriction, and the failure of third-party services outside our control. If performance is prevented or significantly delayed by such an event, we may cancel, postpone, or partially perform the booking without liability, subject to refunding any advance payment relating to work not carried out where required by law and fair dealing.

We may also decline to carry out lifting or moving operations where the weight, shape, condition or location of an item makes safe handling impractical. If specialist lifting equipment or additional labour is required, this must be arranged in advance. We are not obliged to move items through openings, stairways or routes that we reasonably consider too narrow, unsafe or likely to cause damage.

Complaints and dispute handling

If you believe the service has not been delivered properly, you should notify us as soon as reasonably possible and provide enough detail for us to assess the matter. We may ask for photographs, documents, an inventory, or a brief written explanation. We aim to resolve issues promptly and fairly. No complaint procedure limits your statutory rights, but you should give us a reasonable opportunity to investigate and, where appropriate, to put matters right.

Any claim relating to missing or damaged goods should be raised without undue delay and, where possible, before the goods are moved again or mixed with other items. Claims may be reduced or rejected if we were not given accurate information, if the item was packed by you, if the damage was caused by inherent fragility, or if you failed to inspect the goods in time. Where we accept liability, our remedy may be repair, replacement, refund, or a combination of these, subject to the limits stated in these terms.

These Terms and Conditions, together with the quotation and booking confirmation, form the entire agreement between the parties for the relevant booking. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right on one occasion does not waive that right in future.

Governing law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection rules provide otherwise. If you are a consumer resident in another part of the UK, nothing in these terms removes rights you may have under applicable consumer law.

Acton Man And Van reserves the right to update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a later written version is agreed. By proceeding with the service, you confirm that you have read, understood and accepted these terms, including the rules on booking, payment, cancellation, liability, waste management and governing law.